Privacy Policy

1. Introduction

Revival Air is operated by 123456 Alberta Ltd. (“Revival Air,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request information, book a demonstration, purchase products or services, subscribe to communications, or otherwise interact with Revival Air.

Our privacy practices are intended to comply with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA), where applicable, as well as Canada’s Anti-Spam Legislation (CASL) for commercial electronic communications.

2. Personal Information We Collect

Depending on how you interact with Revival Air, we may collect personal information such as:

• Name, mailing address, email address and telephone number
• Information you provide when requesting information or contacting us
• Information provided when booking an in-home demonstration or appointment
• Customer and purchase information, including products or services purchased
• Information you voluntarily provide through website forms, surveys, promotions or other communications
• Communication preferences, including your consent to receive email or text message communications
• Records of communications and interactions with our team
• Technical information associated with your use of our website, such as IP address, browser type, device information, pages visited and website activity, where collected through cookies or similar technologies

Payment information may be processed by third-party payment or financing providers. Revival Air does not intend to store complete credit card or banking information on its website.

We only collect personal information that is reasonably necessary for legitimate business purposes and as permitted or required by applicable law.

3. How We Use Personal Information

We may use personal information for purposes including:

• Responding to inquiries and providing requested information
• Scheduling and managing demonstrations, appointments and customer follow-up
• Processing and fulfilling purchases, orders and service requests
• Providing customer service, warranty assistance and product support
• Communicating with customers and prospective customers about our products, services and promotions, where permitted by law
• Sending email or text message communications where you have provided consent or where otherwise permitted by applicable law
• Maintaining customer and business records
• Improving our website, services, customer experience and marketing activities
• Protecting against fraud, misuse, security threats or other unlawful activity
• Meeting our legal, regulatory, accounting and business obligations

We will not use personal information for purposes that are materially different from those for which it was collected without obtaining additional consent where required by law.

4. Consent and Marketing Communications

Where required by law, Revival Air will obtain your consent before collecting, using or disclosing your personal information.

If you choose to receive promotional emails or text messages from us, we may use your contact information to send information about Revival Air products, services, special offers, promotions, events and other updates that may be of interest to you.

You may withdraw your consent to receive marketing communications at any time. Email communications will include an unsubscribe mechanism where required by law. For text messages, you may follow the opt-out instructions provided in the message, such as replying STOP.

Withdrawing consent to marketing communications will not prevent us from contacting you when necessary to provide a product or service you requested, respond to an inquiry, administer an existing customer relationship, or send other non-promotional communications permitted by law.

We will maintain records of consent where reasonably necessary and will honour withdrawal-of-consent and unsubscribe requests in accordance with applicable Canadian law.

5. Disclosure of Personal Information

Revival Air does not sell or rent your personal information.

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our products and services, including:

• Website hosting, customer relationship management (CRM), technology and data service providers
• Email, telephone and text messaging service providers
• Payment processors and financial service providers
• Financing providers when you choose to apply for financing
• Product suppliers, warranty providers and service providers where necessary to assist with an order, warranty claim or customer service request
• Professional advisers such as accountants, lawyers and consultants
• Government, regulatory, law enforcement or other authorities when required or permitted by law

Third-party service providers may only receive the information reasonably necessary for the services they perform for us and are expected to handle personal information appropriately and in accordance with applicable privacy requirements.

Some service providers may process or store information outside Alberta or Canada. As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored, including lawful access by courts, law enforcement or government authorities in that jurisdiction.

6. Consent

Revival Air collects, uses and discloses personal information with your consent where required by applicable law.

Consent may be provided expressly, such as when you complete a website form, request information, book a demonstration, make a purchase, apply for financing, or choose to receive marketing communications. In other circumstances, consent may be implied based on your actions and the reasonable expectations associated with the product or service you request.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products or services to you.

You may unsubscribe from marketing emails using the unsubscribe option provided in our emails. You may also withdraw consent to receive marketing text messages by following the opt-out instructions provided in those messages or by contacting us.

7. How We Protect Your Information

Revival Air uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or theft.

These safeguards may include access controls, password protection, secure technology platforms and limiting access to personal information to employees, contractors and service providers who require it for legitimate business purposes.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Personal Information

Revival Air retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, regulatory and legitimate business requirements.

The length of time we retain information may vary depending on the nature of the information, our relationship with you and applicable legal requirements.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or anonymize it, subject to applicable legal requirements.

9. Accessing and Correcting Your Personal Information

You may request access to personal information that Revival Air holds about you and may request correction of personal information that you believe is inaccurate or incomplete, subject to exceptions permitted by applicable law.

To protect your privacy, we may need to verify your identity before responding to an access or correction request.

If we are unable to provide access to certain information, we will explain the reason where required by law.

Requests to access or correct personal information may be submitted using the contact information provided in the Contact Us section of this Privacy Policy.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve website performance and measure the effectiveness of our communications and marketing.

Some cookies or similar technologies may be provided by third-party service providers, such as website hosting, analytics or advertising providers.

You may be able to control or disable certain cookies through your browser settings or through cookie controls provided on our website. Disabling certain cookies may affect the functionality or performance of some website features.

As our website and technology services evolve, we may update this Privacy Policy to reflect material changes in how these technologies are used.

11. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

Revival Air is not responsible for the privacy practices, security or content of third-party websites or services. When you leave our website or choose to interact with a third-party service, that organization’s privacy policy and terms may apply.

We encourage you to review the privacy practices of third parties before providing them with personal information.

12. Children’s Privacy

Revival Air’s website, products and services are intended for adults and are not directed toward children.

We do not knowingly use our website to solicit or collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.

13. Changes to This Privacy Policy

Revival Air may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by law, we will provide additional notice or obtain consent for material changes affecting how personal information is collected, used or disclosed.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and manage personal information.

14. Contact Us — Privacy Questions and Requests

Revival Air has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to questions, requests and concerns regarding personal information.

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or have a concern about how your personal information has been handled, please contact us:

Privacy Officer
Revival Air / 123456 Alberta Ltd.
4916 46 Street
Camrose, Alberta T4V 5A6
Canada

Email: [email protected]
Telephone: (780) 672-0774

We will review privacy questions and complaints and take reasonable steps to respond in accordance with applicable privacy law.

If you are not satisfied with our response, you may also have the right to contact the appropriate provincial or federal privacy regulator.